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THE BCB

The Better Contractors Bureau is a non-profit consumer protection agency established in 1974 to be of assistance to the homeowner when dealing with contractors. It's mission is to "PROTECT & INFORM" the consumer.

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CARMEN SANTORA
"Executive Director"
Better Contractors Bureau

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BCB EXECUTIVE DIRECTOR
CARMEN SANTORA &
NYS GOVERNOR
ANDREW M. CUOMO

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BCB EXECUTIVE DIRECTOR CARMEN SANTORA & NYS ATTORNEY GENERAL ERIC SCHNEIDERMAN

IMMEDIATE MEDIA RELEASE
Better Contractors Bureau to Partner with Home Repair Fraud Prevention Organization Rochester, NY - August 25, 2015:
The Better Contractors Bureau (BCB) has formed a partnership with The National Center for the Prevention of Home Improvement Fraud (NCPHIF) to create a national consumer protection program, which will benefit communities all over the country. And with home repair fraud and scams at an all-time high, the timing for these talks is perfect. BCB and NCPHIF are forming a new program to empower consumers to differentiate between the honest contractors and the unscrupulous ones. The program will also help cut down on the frequent miscommunication between homeowners and legitimate contractors. With this knowledge, consumers, especially seniors can proactively avoid being victimized by illegal contracts, insurance fraud, large upfront deposits, shoddy construction, and liens place against their property. This program will also support victims of natural disasters, keeping them from becoming victims, twice. "This partnership will enable homeowners in crisis to be able to check the reputations of the many fly-by-night contractors who flock to those disaster areas to take advantage of the situation before they are able to scam and price gouge the unsuspecting already suffering homeowners" says Carmen Santora, Executive Director of BCB. Santora has over 40 years of experience in the construction industry and has been a strong advocate, not only for the homeowner, but legitimate contractors as well. "I'm a huge fan of the BCB and Carmen and I'm excited about forming our partnership," says Phae Moore, a home repair fraud prevention expert, Executive Director of NCPHIF, and author of Don't Even Think About Ripping Me Off!, an instructional guidebook on how to find, hire, work with and pay contractors to avoid being a victim of fraud. "Working side-by-side with BCB, we will make a huge dent in this multi-billion dollar a year problem. I consider BCB and NCPHIF a match made in heaven."

About NCPHIF: NCPHIF is a non-profit whose mission is to educate communities on how to protect themselves from becoming victims of home victims of home repair fraud and scams. and scams. For more information, visit www.PreventContractorFraud.org or call 404-902-6100.

 

REQUIREMENTS TO BECOME A DESIGNATED "REGISTERED PROFESSIONAL" MEMBER OF THE BCB
New Contractor Member Applicants MUST Meet All The BCB Standards Of Membership Below To Be Given The Prestigious Designation Of "Registered Professional" title.
BCB STANDARDS OF MEMBERSHIP

  1. Member contractor applicants must be either be a Corporation , DBA or LLC.
  2. Members must submit proof of liability insurance and workmen's comp if they have employees.
  3. Member's contracts must meet all the requirements under Article 36A of the NYS Business law!
  4. Member applicants cannot have any unsatisfied complaints registered with the Attorney General!
  5. Contractor member applicants must have been in business at least one full year or have 5 years experiencein their specific trade.
  6. The company principle cannot have been convicted of any home improvement crime!
  7. Members using a P.O. Box must provide their actual address to the BCB.
  8. Members using a cell phone as a business number only must provide their home phone number.
  9. Members must respond to all customer complaints in writing within 30 days.
  10. Members must agree to mediate all customer disputes through the BCB's in house mediation process.
  11. Members must agree to appear before the Ethics committee regarding unresolved complaints.
  12. Members must agree to abide by the BCB Code of Ethics.
  13. Members must agree to pay all court judgments awarded to customers.
Members must abide by the above standards of membership or failure to do so may result in the expulsion from the BCB.
In addition all new member applicants are on a 1-year probationary trial period during which time they may not use the
BCB logo in any type of permanent advertising such as the yellow Pages.

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