THE BCB
"SINCE 1974"
Our goal is to
"PROTECT & INFORM"

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Carmen Santora - Executive Director - The Better Contractors Bureau
Carmen Santora
Executive Director
Better Contractors Bureau

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2015 FALL HOME FAIR EXPO

2014 Home Fair Expo Logo
THE  NEW FALL
HOME FAIR EXPO

Friday, October 16th
Saturday, October 17th
Sunday, October 18,th

Greece/Ridge Mall
Greece Ridge Center Dr
Rochester, NY 14626

Additional Information

 

2016 HOME FAIR EXPO
2014 Home Fair Expo Logo
Friday, February 26th
Saturday, February 27th
Sunday, February 28th

Dome Center/Minette Hall
2695 E Henrietta Rd,
Rochester, NY 14467

Additional Information

 

We are happy to announce that the 32nd annual BCB Home Fair Expo will once again be held at the Dome Center & Minette Hall in Henrietta, NY. New owners have taken over the facility and will be doing extensive renovations to it in time for the home show that will take place on February 26,27,28,2016.
Additional Information

Fall Home Fair Expo

Great news! The BCB, producer one of the largest spring shows in the area, will now be putting on the Fall Home Show on October 16, 17, 18, 2015 at the Greece/Ridge Mall! Don't miss out on this first time event at one of the busiest malls in the area!
Additional Information
 

IMMEDIATE MEDIA RELEASE
Better Contractors Bureau to Partner with
Home Repair Fraud Prevention Organization


Rochester, NY – August 25, 2015: The Better Contractors Bureau (BCB) has formed a partnership with The National Center for the Prevention of Home Improvement Fraud (NCPHIF) to create a national consumer protection program, which will benefit communities all over the country. And with home repair fraud and scams at an all-time high, the timing for these talks is perfect.

BCB and NCPHIF are forming a new program to empower consumers to differentiate between the honest contractors and the unscrupulous ones. The program will also help cut down on the frequent miscommunication between homeowners and legitimate contractors. With this knowledge, consumers, especially seniors can proactively avoid being victimized by illegal contracts, insurance fraud, large upfront deposits, shoddy construction, and liens place against their property. This program will also support victims of natural disasters, keeping them from becoming victims, twice.

“This partnership will enable homeowners in crisis to be able to check the reputations of the many fly-by-night contractors who flock to those disaster areas to take advantage of the situation before they are able to scam and price gouge the unsuspecting already suffering homeowners” says Carmen Santora, Executive Director of BCB. Santora has over 40 years of experience in the construction industry and has been a strong advocate, not only for the homeowner, but legitimate contractors as well.

“I’m a huge fan of the BCB and Carmen and I’m excited about forming our partnership,” says Phae Moore, a home repair fraud prevention expert, Executive Director of NCPHIF, and author of Don’t Even Think About Ripping Me Off!, an instructional guidebook on how to find, hire, work with and pay contractors to avoid being a victim of fraud. “Working side-by-side with BCB, we will make a huge dent in this multi-billion dollar a year problem. I consider BCB and NCPHIF a match made in heaven.”

About BCB: BCB is a non-profit consumer protection agency founded in 1974 and is based in Rochester, NY. For more information, visit www.The-bcb.net or call 585-338-3600.

About NCPHIF: NCPHIF is a non-profit whose mission is to educate communities on how to protect themselves from becoming victims of home repair fraud and scams. For more information, visit www.PreventContractorFraud.org  or call 404-902-6100.

HOW TO CHOOSE A CONTRACTOR
The BCB has two ways to help you with your selection of a contractor for your next home improvement project whether an addition, roofing, siding, windows, gutters, patio rooms, etc. or just a handyman to make some minor repairs. You can make your own selection by going to the left of this page and click on Member Categories Listing. An alphabetical category list will pop up with members who specialize in any project you're interested in. Just select two or three from the list and call them for a Free estimate an mention that you got their name from the BCB web site for special pricing. If you don't want to bother calling anyone yourself then go again to the left side of the page and click under BCB Referral Service and fill out the form and we will contact the appropriate members and have at least two of them call you to set up an appointment to meet with you. In any case you will be sure that you will be dealing with "Registered Professional" contractors who must abide by a strict code of ethics, provide proper insurance and use bonafide NYS contracts. Although we cannot guarantee member's work, products or services we can promise you that in the event you select a member and have a legitimate complaint we will do everything in our power to help you mediate the dispute and should the member be unwilling to rectify the matter we will take action to expel that member from the BCB and make sure future consumers calling are made aware of the situation.

KNOW YOUR CONTRACTOR - New York State Attorney General
The BCB works closely with the Attorney General's office to help to "Protect & Inform" New York State consumers when it comes to hiring home improvement contractors. The BCB has almost 8,000 contractors on its data base that we can report on and accepts complaints on all contractors members or not. The BCB has resolved amicably over 90% of complaints referred to them through its in-house mediation process and should the process fail refers consumers to the Center for Dispute Settlement or Small Claims Court. Contractors who do not respond to complaints are reported to the Attorney General and Channel 8 News.


ENLARGE  |


ENLARGE  |


AVOIDING SCAMS & RIP OFFS
BCB Executive Director Carmen Santora offers some great tips on how to Avoid Scams & Rip Offs on his Advice Page.

THE BCB BEGINS IT'S 41st YEAR
Its mission is to "Protect & Inform" the consumer, Eliminate the unscrupulous contractors in the area and Upgrade the image of the industry. To BCB is fighting a constant battle to Register all contractors to better protect the consumer and needs the support of consumers to call or write to their elected representatives asking that they support our efforts!

INSIDE THE BCB WEBSITE
The BCB website contains a wealth of information about the BCB, The Members and consumer protection.

General information about BCB and consumer protection are available from links at the top and bottom of each page.

Member information is available from links to the right of each page. 

     

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